Company FAQ’s

What are your business hours?

We are open Monday to Friday from 7 AM to 4 PM PST. Like most businesses, we are closed on major holidays for some rest and relaxation.

Can I speak with someone?

Absolutely! Feel free to call us at 908-358-4321, and we’d be happy to assist you. Our knowledgeable account representatives are available by phone from 7:00 AM to 4:00 PM Monday through Friday PST, or you can chat live with a representative through our website.

You can also email us at contact@zkt-group.com , and we guarantee a timely response.

Order FAQ’s

Can I place my order over the phone?

Yes! Our friendly staff is ready to answer any questions you may have and help you place your order.

Call us toll-free Monday to Friday, 7 AM to 4 PM PST at 908-358-4321.

Can I speak with someone?

Of course! We’re here to help.

Once your order is submitted, you will receive a confirmation email outlining the details of your purchase.

Please add contact@zkt-group.com to your safe senders list. If you don’t receive a confirmation email, check your spam and promo folders and add  @zkt-group.com to your trusted sites to ensure you receive updates regarding your order.

When is payment taken for my order?

Payment is processed at the time of the order. This helps us keep our business and customers protected. We do not store credit information on file. By processing payment at the time of order, your credit information is no longer viewable within your order, but we can ensure timely delivery.

If you need to cancel or return your order, we can credit your card or PayPal account.

I want to cancel my order. What do I do?

No problem! Contact a representative as soon as possible. If the item has not shipped and is not a custom-built safe, we can cancel your order and credit your card or account the full purchase amount.

If your item has already shipped, please refer to our return policy.

Please Note: Custom-built safe orders cannot be canceled once they are in the manufacturing process.

Do you charge sales tax?

We collect sales tax in the following states: AZ, CA, CO, ID, IL, GA, MI, MO, NC, OH, PA, TN.

Do you offer quantity discounts?

Yes, we often offer quantity discounts. Please contact a representative for a free quote.

Do you price match?

We strive to offer the best prices and work hard to keep them as low as possible. If you find a lower price, please contact a representative to see if we can match it. Be sure to include shipping costs and taxes in your comparison, as lower advertised prices may have high shipping costs.

How do I know this purchase will be a secure transaction?

We take extra precautions to ensure our sites are 100% secure.

• PCI Certified:We comply with the Payment Card Industry Data Security Standard (PCI DSS) to ensure secure handling of credit card information.
• Security Partnerships:Stripe Inc. is a member of the Better Business Bureau and partners with AmeriCommerce/Cart.com for secure transactions.
• SSL Security:Our e-commerce website uses 128-bit SSL security and is tested daily by McAfee Secure for malware and spam.

Still have questions?

Can’t find the answer you’re looking for? Please email contact@zkt-group.com or call us, and we’ll be happy to assist you!